Return and Refund Policy

Effective Date: April 21, 2025

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Wellness Mountain Co website located at www.wellnessmountainco.com. 

Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@wellnessmountainco.com

Phone: 1+(970)744-2016

Hours: 9-6 PM MST Mon-Fri

Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

Conditions for Return

Wellness Mountain Co. has a 30 day Return policy. Unused and Undamaged: The item must be unused, undamaged, and in the same condition you received it.

Original Packaging: The item must be in the original packaging, with all labels and tags attached.

Proof of Purchase: A receipt or proof of purchase is required.

Shipping & Delivery

The shipping costs shown at the time of purchase, which are invoiced to the purchaser by Wellness Mountain Co., assume base, standard costs to deliver the product to the address provided by the purchaser. Freight carriers are independent businesses. Once the product ships, it is in the freight carrier’s possession. The freight carrier will coordinate and schedule delivery with the purchaser. The purchaser understands and agrees that any communications with the freight carrier, such as, but not limited to, change of address requests or scheduling promises made with the freight carrier, are solely between the purchaser and the freight carrier. Address changes, missed appointments, and poor follow-up contact to schedule delivery with the freight carrier, for example, may result in added shipping and handling costs being incurred by the purchaser from the freight carrier.

Damaged or Missing Product

Upon delivery, the purchaser understands and agrees that they must immediately and thoroughly inspect the delivered product. Any/all damage must be reported and claimed at the time of delivery with the freight carrier present. The Wellness Mountain Co. Customer Support team should be notified of the damage claim so that we can take appropriate follow-up steps with the carrier regarding the claim. If damage is not documented with the freight carrier at the time of delivery, a freight claim cannot be filed with them, and there will be no recourse or compensation/refund offered to the purchaser.

The purchaser understands and agrees that they must inspect and report any missing items at the time of delivery. These claims should be immediately reported to the Wellness Mountain Support team for review, so we can evaluate the situation and work to make things right if something is missing.

Return Process

Initiating a Return

Contact Customer Service:  Email us at supportwellnessmountainCo.com or call 1+(970)744-2016 within 30  days of receiving your order.  Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

Preparing Your Return

Package the Item Safely:  Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.

Include Documentation: Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label: Download and print the return shipping label provided in our email.

Affix the label to the outside of the package. 

Avoid writing on the original box. Doing so will damage the original packaging, which will have to be replaced.

 Shipping the Return

Shipping Method: Use [Preferred Shipping Method, e.g., a trackable courier service].

Ship the package within 7 days of receiving the return authorization.

Use a trackable shipping method to ensure your package arrives safely.

Return Window:

 Return Shipping Costs

Customer Responsibility:

All return shipping costs are the responsibility of the customer

After your return is processed, your credit card will be credited back for the original purchase price, minus the original shipping cost and the 15% restocking fee, as well as the box replacement fee if the box was damaged.

 

 Specific Return and Refund Conditions

 Returns Due to Change of Mind

Eligibility:  Items must be unused, undamaged, and in original packaging. Return request must be made within 14 days of receipt.

Refund:  A refund will be issued to the original payment method, minus any applicable restocking fees.

 Defective or Damaged Goods

Notification: Contact us within 48 hours of receiving the item.

Documentation: Provide photos or videos of the defect or damage.

Resolution: We will offer a replacement or a full refund, including return shipping costs.

Incorrect Product Received

Notification: Inform us immediately upon receipt.

Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

Product Never Arrived

Notification: Contact us if your product does not arrive within the estimated delivery time.

Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

Order Cancellation

Before Shipment:  You can cancel your order for a full refund if it has not yet been shipped.

After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products: Items are made to your specifications or personalized.

Perishable Goods: Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods: This includes underwear, swimwear, and personal care items unless unopened and unused.

Gift Cards and Downloadable Software Products.

 Refunds

Refund Conditions

Approval:  Refunds are issued after we receive and inspect the returned item.

Notification:  We will notify you via email regarding the approval or rejection of your refund.

Condition:  Items must meet the return eligibility criteria outlined in the Conditions for Return section.

Refund Processing

Method:  Refunds will be processed using the original payment method used at the time of purchase.

Time Frame:  Depending on your bank or credit card issuer, the refund may take up to 14 days to appear in your account.

Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:  Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:  Items returned more than 15 days after delivery.

Exchanges

Eligibility:  We replace items if they are defective, damaged, or incorrect.

Process:  To request an exchange, contact us at support@wellnessmountainco.com 

Shipping Costs:  For defective or incorrect items, we cover the shipping costs.

Customers are responsible for shipping costs for exchanges due to a change of mind.

Timelines

Return Window:  Returns must be reported and shipped within 30 days of receiving the product.

Return Processing:  After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:  After your return has been processed for approval, it may take up to 14 days for the refund to appear in your account.

Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

Questions and Support

For more information, please:

Visit our FAQ Page

Contact our Customer Service Support@wellnessmountainco.co

Phone: 1+(970)744-2016

 

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

 

Wellness Mountain Co

Support@wellnessmountainCo.com

1+(970)744-2016

1801 Broadway, Suite 1225  Denver, Colorado. 80202